Shipping and Return Policy
1. General
Our return and refund policy is valid for 30 days from the date you receive the goods. After this period, a return or exchange is unfortunately no longer possible.
2. Return Requirements
To be eligible for a return, the item must:
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be unused and in its original condition
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be in its original packaging
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be sent in together with proof of purchase (e.g. invoice or order confirmation)
3. Exceptions to the Right of Return
Excluded from the right of return are in particular:
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custom-printed or personalised items (e.g. textiles with custom prints)
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perishable goods (e.g. food, flowers)
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hygiene items or sealed items where the seal has been opened
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digital content such as downloadable designs, files or software
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gift vouchers
In accordance with Art. 40f of the Swiss Code of Obligations (OR), these items are exempt from the right of withdrawal where they have been made especially for you or where hygiene reasons preclude a return.
4. Requirements for Warranty Cases
(Refunds & Partial Refunds)
In certain cases, we reserve the right to grant a refund or partial refund in warranty cases, in particular if:
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the item shows signs of use or visible defects
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the item is not in its original condition
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accessories are missing
5. Warranty Cases (Refund Process)
After consulting our team, please send your return exclusively to our business address:
Bordstein-Druck
Hauptstrasse 47
CH-4461 Böckten
Once received, we will carefully check whether a warranty case exists and inform you by e-mail of the approval or rejection of the refund. If the return is accepted, the replacement delivery or refund will be issued to the payment method originally used – usually within 5–10 working days.
6. Delayed or Missing Refunds
If you have not yet received a refund:
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please check your bank account first
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contact your credit card provider – it may take some time for the refund to be posted
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then contact your bank
If you still have questions after completing these steps, please contact us at: info(at)shirt-express.ch
7. Exchanges
An exchange is only possible for damaged or defective products. Please contact us in advance by e-mail at: info(at)shirt-express.ch
and send the item to:
Bordstein-Druck
Hauptstrasse 47
CH-4461 Böckten
8. Return Shipping Costs
The costs of return shipping are generally borne by the customer. In the event of a refund, these are not reimbursed. If a refund is approved, we will deduct the shipping costs from the credit.
Depending on your location, delivery times for an exchange or return may vary. For valuable items, we recommend shipping with tracking or taking out transport insurance. We accept no liability for lost or damaged returns.
Contact
For questions about returns or refunds, please contact us by e-mail at: info(at)shirt-express.ch
Note: Under Swiss law, there is no general right of withdrawal for online purchases. However, as a retailer, we voluntarily grant you a 30-day right of return under the terms set out above. For made-to-measure or personalised products, withdrawal is excluded.