FAQ

Frequently asked questions

Everything about ordering, delivery times, print files and more – answered in brief.

Ordering & design

How does the online designer work?

Choose a product, upload your design or create text directly, place it on the textile with the live preview – and off to the cart it goes. At any time, you can see exactly what your finished product will look like.

Can I order from 1 piece?

Yes – we have no minimum order quantity. Thanks to DTF printing there are no setup costs, so even a single piece is worth it. From 10 pieces you automatically get a volume discount.

Can I print several positions (front, back, sleeves)?

Yes, you can combine several print positions. You design each position separately in the designer and see it in the preview.

Delivery times

How long does delivery take?

As a rule, you’re covered within 3–5 working days: 2–3 days of production in Switzerland plus 1–2 days of shipping with Swiss Post.

Can it go faster (express)?

Yes – with the express service your order is prioritised for printing. Conditions: {{insert express surcharge and deadlines}}. Best to drop us a quick line by phone or e-mail.

Do you deliver throughout Switzerland?

Yes, we deliver throughout Switzerland and to Liechtenstein – to all four language regions.

File formats

What file format does my design need?

Ideally a PNG with a transparent background and at least 300 dpi at the desired print size. Other formats: {{e.g. PDF, SVG – add here if supported}}.

What happens if my file’s quality isn’t good enough?

We check every print file by hand before it goes to print. If the resolution isn’t sufficient, we’ll get in touch with you – we only print once the result is right.

Can you prepare or vectorise my logo?

Yes, on request we’ll get your artwork print-ready. Conditions: {{insert effort/flat fee}}. Just send us your logo by e-mail.

Volume discounts

From what quantity do I get a discount?

From 10 pieces, the volume discount is automatically deducted in the cart. The discount tiers: {{insert tiers, e.g. from 10 / 25 / 50 / 100 pieces}}.

Do you provide quotes for companies and larger orders?

Yes – for companies, clubs and events we’re happy to prepare a no-obligation quote, including a size table for group orders. Request a quote now →

Exchanges & complaints

Can I exchange custom-printed goods?

Custom-printed textiles are generally excluded from exchange – they’re produced especially for you. So check the size and preview carefully before ordering.

What do I do if there’s a quality defect?

Get in touch within {{14}} days with a photo of the defect at info@bordstein-druck.ch. If the fault is ours, you’ll of course receive a replacement or your money back.

I ordered the wrong size – what now?

Unfortunately, a size exchange isn’t possible for printed goods. Use the size chart on the product page before ordering. Goodwill policy: {{insert if applicable}}.

Payment & shipping

What payment methods are available?

{{insert payment methods, e.g. TWINT, credit card, invoice}}.

How much is shipping?

{{insert shipping costs, e.g. flat rate / free from CHF X}}. Shipping is with Swiss Post.

Question not covered?

Give us a call or write to us – we’ll help you personally.